Pallet Delivery Information

Terms and Conditions of Delivery

ScapeNation uses a national pallet network to deliver all products.

All goods are delivered on a non returnable wooden pallet.

Delivery will aim to be between 8AM and 6PM on your selected date. 

The drivers aim to contact you an hour ahead for delivery to inform you of their arrival, so a valid telephone number is mandatory.

As with all pallet deliveries - kerb side delivery only can be guaranteed. The drivers are requested to do their best to deliver as close to the property as access allows. It is not possible to move pallets over loose or uneven surfaces such as gravel or grass so please check before ordering. We are not able to carry materials up inclines, paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.

If you require clarification or advise on the above, please call us on 01323 367634 to discuss your delivery requirements.

Orders cannot be cancelled without incurring costs once goods have been dispatched. Goods are typically dispatched 3 working days prior to delivery. Please call for more information.

If you need to reschedule your delivery, you must give at least 24 hours notice. Unplanned redeliveries are charged at £30 per pallet.

Any orders returned to us once the products are in transit will be refunded minus the cost of transport at approx. £40+VAT per pallet each way to English destinations (additional charges may apply to Scotland & Wales). Goods must be returned in the state that they were received, shrink wrapped and accessible by a pallet pump truck and vehicle.